App Idea: Replying to Support Emails

When I'm away at the cottage or elsewhere with my PlayBook, it is nearly impossible to reply to support emails since I get so many of them. For example, if I have 50 emails to reply to.

The reason is that on Windows I copy and paste common responses to questions, and doing that on the PlayBook isn't efficient enough.

Here's an app idea: Set up a bunch of pre-baked replies and associate them with short "keyword" snippets, just like I hear you can do with BB phones.

So I might type "bbwin" and it would paste the iTunes Sync help text for connection problems involving a BlackBerry phone and the Windows version of the app.

The text would automatically be copied to the clipboard so it would just be a matter of switching back to the email app and pasting.

This would be very easy to create and would suddenly allow me to reply to support emails. I'm sure there are other professionals that would find pre-baked replies very handy as well.

This use case fits into the whole question of whether a PlayBook is a good laptop replacement for professionals. With tools like this, it opens up new possibilities.

And what a coincidence: An article on the BB feature