Sync for iTunes Support
NOTE: If you are looking for support for my "Send to PC" app, click here.
NOTE: If you are looking for support for my "Print" app, click here.
NOTE: If you are having any issues with the program and would like to resolve them, please send me email at email@example.com rather than posting a review stating what your problem is. Unfortunately, developers have no way to contact people that leave reviews to help them.
Did You Install The App On Your Computer Too?
Sync for iTunes consists of two apps: One runs on your mobile device, and one runs on your computer. If you haven't installed the app on your computer yet, click here:
If you are having trouble connecting
|Ensure that your Windows Firewall has an exception to allow Sync to talk on your local network. When you started Sync for the first time, it likely caused a Windows dialog box to be displayed asking if you want to "Unblock" the program and allow it to talk on either the local and/or remote networks. Hopefully you clicked "Unblock". If not, these Windows Firewall exceptions may be missing. If you are finding that the program cannot connect, then you should probably start by disabling Windows Firewall to remove the possibility that this is the cause. Also note that if you uninstall and re-install the Windows PC program, it should prompt you again for whether you want to unblock the program, so if you missed clicking Unblock the first time, that will allow you to have a second chance at responding to that dialog appropriately.|
|If you got any sort of errors during the installation of the program, it may be due to a virus checker interfering. For example, Norton seems problematic. In these cases, disable your virus checker, uninstall Sync, log off of Windows, log back in, ensure your virus checker is still disabled, and then reinstall Sync. Then, check to see whether it is working properly.|
|If you are still having trouble connecting:|
|Open a web browser on the computer running Sync, and go to:|
You should see a message "Hello!". If you don't, it indicates that Sync isn't running properly. If logging off of Windows and logging back in doesn't fix this, then please contact me by email: firstname.lastname@example.org
|If that worked, go to a web browser on another computer running on your Wi-Fi network and go to the same address, but substitute for "127.0.0.1" the IP address of the computer running Sync (which can be found by right clicking the icon in the Windows Tray and selecting "What's my IP address?)|
| If that doesn't display the "Hello!" text as it did on the computer running Sync, that indicates that something is preventing other devices on your network from connecting to your computer on TCP port 4556. Usually this is a matter of disabling Windows Firewall, but if that still doesn't work, please contact me by email and I will try and help you troubleshoot: email@example.com|
If not all of your songs are getting sync'd
|The primary cause for this is that if your iTunes music is DRM (digital rights managements) protected, then it can't be used by mobile devices other than Apple products. To check this, right click on one of your non-sync'ing songs and select "Show In Windows Explorer". If the file extension ends with ".m4p", then it's DRM protected. Fortunately, Apple allows you to pay an additional 40 cents to free your music forever. The relevant URL for that is: http://support.apple.com/kb/HT1711|
If your virus checker is preventing installation
|Be rest assured that the PC program doesn't have a virus. I uploaded the EXE to a website that runs it through virtually every virus manufacturer, and none of them flagged it as being a problem. As noted in a section above, disable your virus checker, uninstall Sync, log off of Windows, log back in, ensure your virus checker is still disabled, and then reinstall Sync. Then, check to see whether it is working properly.|
If the download link on the web page doesn't seem to be working
|For the Windows PC version: Try right clicking this link and saving the .exe file to your hard drive, and then run it from there.|
Does the program run on Mac?
|Yes. The PlayBook app is the same one, while the download for the program that runs on your Mac can be found here: Sync for Mac.|