'Send To PC' Support (+ other apps)
NOTE: The following instructions are primarily for my app 'Send To PC', but they can also be used for other similar apps such as:
|Send From PC|
|Open on PlayBook|
|Open on Phone|
NOTE: If you are having any issues with the program and would like to resolve them, please send me email at firstname.lastname@example.org rather than posting a review stating what your problem is. Unfortunately, developers have no way to contact people that leave reviews to help them.
Did You Install The App On Your Computer Too?
Send to PC consists of two apps: One runs on your mobile device, and one runs on your computer. If you haven't installed the app on your computer yet, click here:
The above app works for both 'Send To PC' as well as the other apps that this help page services.
(If you are using the 'Send To PC' app specifically, http://www.danielbigham.ca/send/ can also be used for the Windows app)
If you are having trouble connecting
|Ensure that your Windows Firewall has an exception to allow Send to PC (or 'Sync') to talk on your local network. When you started Send to PC (or 'Sync') for the first time, it likely caused a Windows dialog box to be displayed asking if you want to "Unblock" the program and allow it to talk on either the local and/or remote networks. Hopefully you clicked "Unblock". If not, these Windows Firewall exceptions may be missing. If you are finding that the program cannot connect, then you should probably start by disabling Windows Firewall to remove the possibility that this is the cause. Also note that if you uninstall and re-install the Windows PC program, it should prompt you again for whether you want to unblock the program, so if you missed clicking Unblock the first time, that will allow you to have a second chance at responding to that dialog appropriately.|
|If you got any sort of errors during the installation of the program, it may be due to a virus checker interfering. For example, Norton seems problematic. In these cases, disable your virus checker, uninstall Send to PC (or 'Sync'), log off of Windows, log back in, ensure your virus checker is still disabled, and then reinstall Send to PC (or 'Sync'). Then, check to see whether it is working properly.|
|If you are still having trouble connecting:|
|Open a web browser on the computer running Send to PC (or 'Sync'), and go to:|
You should see a message "Hello!". If you don't, it indicates that Send to PC (or 'Sync') isn't running properly. If logging off of Windows and logging back in doesn't fix this, then please contact me by email: email@example.com
|If that worked, go to a web browser on another computer running on your Wi-Fi network and go to the same address, but substitute for "127.0.0.1" the IP address of the computer running Send to PC / Sync (which can be found by right clicking the icon in the Windows Tray and selecting "What's my IP address?)|
| If that doesn't display the "Hello!" text as it did on the computer running Send to PC (or 'Sync'), that indicates that something is preventing other devices on your network from connecting to your computer on TCP port 4558. Usually this is a matter of disabling Windows Firewall, but if that still doesn't work, please contact me by email and I will try and help you troubleshoot: firstname.lastname@example.org|
If your virus checker is preventing installation
|Be rest assured that the PC program doesn't have a virus. I uploaded the EXE to a website that runs it through virtually every virus manufacturer, and none of them flagged it as being a problem. As noted in a section above, disable your virus checker, uninstall Send to PC (or 'Sync'), log off of Windows, log back in, ensure your virus checker is still disabled, and then reinstall Send to PC (or 'Sync'). Then, check to see whether it is working properly.|
If the download link on the web page doesn't seem to be working
|For the Windows PC version: Try right clicking this link and saving the .exe file to your hard drive, and then run it from there.|
Does the program run on Mac?